Privacy Policy

1. Introduction

Welcome to Dastak Real Estate ("we", "our", or "us"). We are committed to safeguarding the privacy of our visitors, property buyers, sellers, landlords, and authorized agency partners. This Privacy Policy details the types of personal and listing information we collect, how it is processed, protected, and under what conditions it may be shared.

By accessing our website, registering an account, or submitting property inquiries, you consent to the practices described in this policy.

2. Information We Collect

We collect information to facilitate transparent property transactions and deliver secure brokerage services:

• Personal Identity: Full name, national identity credentials (CNIC / passport when submitting agent accreditation requests), contact telephone numbers, and email addresses.
• Real Estate Listings & Inquiries: Property specifications, geographical coordinates, ownership credentials, price expectations, installment schedules, and submitted inquiry messages.
• Account & Authentication Data: Secure password hashes, session tokens, audit access logs, role permissions (Buyer, Agent, Admin), and communication preferences.
• Device & Usage Telemetry: Anonymized IP addresses, browser specifications, page view telemetry, and search filter parameters to optimize navigation.

3. How We Use Collected Data

Your information is utilized strictly for lawful purposes directly connected to our marketplace operations:

• Facilitating direct communication between prospective buyers and verified agency representatives.
• Validating agent credentials, corporate registrations, and property ownership documentation prior to public listing approval.
• Dispatching requested documentation packages, project brochures, and official installment plans.
• Preventing fraudulent advertisements, duplicate listings, and unauthorized platform access.
• Maintaining system stability, rate-limiting spam requests, and enhancing real estate discovery tools.

4. Disclosure of Information

We do not sell, rent, or trade your personal information to third-party advertisers. Information is only disclosed in the following authorized contexts:

• Authorized Real Estate Agents: When you initiate a formal inquiry or request a viewing for a specific property or project.
• Compliance with Law: Where required by valid regulatory summons, judicial court order, or official directives issued by law enforcement authorities in Pakistan.
• Infrastructure Service Providers: Trusted cloud hosting and email dispatch vendors operating under strict non-disclosure obligations.

5. Data Retention & Security Standards

We enforce multi-tiered technical safeguards including industry-standard encryption in transit (HTTPS / TLS 1.3), hashed password storage, role-based access controls, and regular database security evaluations.

Information is retained only for the duration necessary to satisfy the commercial purposes for which it was assembled, or as dictated by statutory record-keeping regulations.

6. Your Rights & Preferences

You maintain the right to access, rectify, or request the deletion of your personal account data at any time. If you wish to inspect the personal information registered in our database or request closure of an agent profile, please notify our compliance officer.